Last updated: August 20, 2026
Who we are
OhO operates this website and online store at ohomoments.com. This Privacy Policy explains how OhO collects, uses, shares, and protects personal information when you visit our website, create an account, place an order, subscribe to our emails, interact with our advertisements, submit reviews, or contact us.
OhO sells low-temperature candles, intimate adornments, and related intimacy lifestyle products. Our website and products are intended for adults aged 18 or older.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with OhO, we may collect the following types of personal information:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order information, such as products viewed, added to cart, purchased, returned, exchanged, or cancelled.
- Account information, such as your username, password, preferences, saved addresses, and account settings.
- Payment information, such as payment method, billing details, transaction confirmation, and fraud-prevention information. Payment card details are processed by our payment providers and are not stored directly by OhO.
- Communication information, such as messages you send to customer support or responses to forms, surveys, or support requests.
- Reviews, testimonials, and user-submitted content, including product reviews, ratings, photos, comments, and other content you submit on our website or through our review tools.
- Marketing information, such as email subscription status, marketing preferences, coupon use, campaign interactions, and ad engagement.
- Device and usage information, such as IP address, browser type, device type, operating system, pages visited, referral URLs, cookie identifiers, and how you interact with our website.
- Approximate location information, such as country, region, or city inferred from your IP address.
- Age-related confirmation, where required, to help ensure our website and products are used only by adults.
Because OhO sells intimate lifestyle products, your purchase history may feel private or sensitive. We use this information only for the purposes described in this Privacy Policy, such as processing your order, providing support, improving our store, complying with legal obligations, and, where permitted, marketing and advertising.
How We Collect Personal Information
We collect personal information from:
- You directly, when you place an order, create an account, subscribe to emails, fill out a form, leave a review, submit user-generated content, or contact us.
- Your device automatically, through cookies, pixels, analytics tools, log files, and similar technologies.
- Service providers, such as payment processors, shipping carriers, website hosting providers, email marketing platforms, analytics providers, advertising platforms, fraud-prevention tools, review tools, and customer support tools.
- Advertising and marketing partners, when you interact with our ads, campaigns, emails, or third-party platforms.
How We Use Personal Information
We use personal information to:
- Process and fulfill orders.
- Provide checkout, payment, shipping, returns, exchanges, and customer support.
- Create and manage customer accounts.
- Send order confirmations, shipping updates, service messages, and policy notices.
- Send marketing emails, promotions, product updates, launch announcements, and brand communications, where permitted.
- Personalize your shopping experience.
- Improve our website, products, content, and customer experience.
- Measure advertising performance and show relevant ads.
- Display and use reviews, testimonials, ratings, photos, comments, and other user-submitted content for website, email, advertising, social media, and other marketing purposes.
- Detect, prevent, and respond to fraud, security incidents, illegal activity, or misuse of our website.
- Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.
- Enforce our Terms of Service, policies, and rights.
Reviews and User-Submitted Content
If you submit a review, testimonial, rating, photo, comment, or other content to OhO, you grant OhO permission to display, reproduce, edit for length or clarity, and use that content for website, email, advertising, social media, and other marketing purposes.
We may display your first name, initials, general location, rating, product purchased, and submitted content where available. We will not publish your full address, payment information, private account information, or private customer service communications.
Cookies, Analytics, and Advertising
OhO uses cookies and similar technologies to operate the website, remember your preferences, support checkout, analyze traffic, improve performance, and measure marketing campaigns.
We may use tools such as:
- WordPress and WooCommerce cookies.
- Analytics tools, such as Google Analytics or similar services.
- Advertising pixels or tags, such as Meta Pixel, TikTok Pixel, Google Ads tags, or similar tools.
- Email marketing and automation tools.
- Review, affiliate, or campaign tracking tools.
These tools may collect information about your device, browsing activity, cart activity, purchases, and interactions with our ads or emails. Some privacy laws may consider this type of data sharing to be “sharing” or “selling” personal information for targeted advertising, even if we do not sell personal information for money.
You can manage cookies through your browser settings. Where required by law, we will provide a cookie banner or privacy choices tool that allows you to manage non-essential cookies and targeted advertising preferences.
Email Marketing
If you subscribe to OhO emails, we may send you product updates, launch announcements, promotions, educational content, and brand communications.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at ohomoments.2026@gmail.com. Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your orders, account, customer service requests, or legal notices.
How We Share Personal Information
We may share personal information with:
- Website and hosting providers that help operate ohomoments.com.
- WordPress, WooCommerce, plugins, and technical service providers used to run our store.
- Payment processors that process payments and help prevent fraud.
- Shipping carriers and fulfillment partners that deliver orders.
- Email marketing providers that send newsletters, order-related messages, and automated campaigns.
- Analytics providers that help us understand website performance and customer behavior.
- Advertising partners that help us measure and deliver ads.
- Review and user-generated content tools that help collect, display, and manage reviews, ratings, photos, and testimonials.
- Customer support tools that help us respond to inquiries.
- Professional advisors, such as legal, tax, accounting, insurance, or compliance advisors.
- Government authorities or law enforcement, where required by law or valid legal process.
- Business transaction parties, if we are involved in a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.
We do not sell your personal information for money.
International Transfers
OhO sells globally, and our service providers may process personal information in countries other than where you live. These countries may have privacy laws that differ from those in your country.
Where required, we rely on appropriate safeguards for international transfers, such as contractual protections, standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.
Data Retention
We retain personal information for as long as needed to provide our services, fulfill orders, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.
For example:
- Order records may be retained for tax, accounting, legal, and customer service purposes.
- Account information may be retained while your account remains active.
- Marketing information may be retained until you unsubscribe or request deletion, subject to legal exceptions.
- Review and user-submitted content may be retained while the related product, campaign, or website content remains active, unless deletion is required by applicable law.
- Cookie and analytics data may be retained according to the settings of our analytics and advertising tools.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access or know what personal information we collect.
- Request a copy of your personal information.
- Correct inaccurate personal information.
- Delete personal information, subject to legal exceptions.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of marketing emails.
- Opt out of targeted advertising or certain data sharing.
- Request data portability.
- Appeal a decision we make about a privacy request, where applicable.
To exercise your rights, contact us at ohomoments.2026@gmail.com.
We may need to verify your identity before responding to a privacy request. We will respond within the time required by applicable law.
California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising your rights.
OhO does not sell personal information for money. However, our use of advertising cookies, pixels, and similar technologies may be considered “sharing” personal information for cross-context behavioral advertising under California law.
California residents may contact us at ohomoments.2026@gmail.com to exercise privacy rights.
Where required, OhO will provide a privacy choices mechanism that allows eligible visitors to opt out of sale or sharing for targeted advertising.
EU and UK Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another region with similar data protection laws, you may have additional rights, including the right to access, correct, delete, restrict, object to processing, withdraw consent, and receive a copy of your personal data.
Where required, our legal bases for processing may include:
- Performance of a contract, such as processing and shipping your order.
- Consent, such as sending marketing emails or using non-essential cookies.
- Legitimate interests, such as improving our website, preventing fraud, supporting customer service, and protecting our business.
- Legal obligations, such as tax, accounting, compliance, and dispute-resolution requirements.
You may contact us at ohomoments.2026@gmail.com to exercise your rights.
You may also have the right to lodge a complaint with your local data protection authority.
Children’s Privacy
OhO is intended for adults aged 18 or older. We do not knowingly collect personal information from children or from individuals under the age of majority in their jurisdiction.
If you believe a minor has provided personal information to us, please contact us at ohomoments.2026@gmail.com, and we will take appropriate steps to delete the information where required.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, payment system, transmission method, or storage system is completely secure.
Please avoid sending sensitive information through unsecured channels.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment providers, or other services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, tools, legal obligations, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Where required by law, we will provide additional notice.
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
OhO Studio
Website: https://ohomoments.com
Email: ohomoments.2026@gmail.com
